Type of event: Motivating
Customer Group – Management Team
Our Brief – Short programme to improve performance and motivation of a group of mangers, addressing the following areas:
- Exploring what impacts upon customer service levels
- Sharing best practise
- Giving and receiving feedback within the team
- Workload prioritisation
What we did – We delivered a half-day indoor programme exploring the theory and background to each of these areas. This was supported by a series of experienced-based exercises to put these issues in a work context. Facilitation encouraged openness and discussion on ways to improve performance.
Benefit to Customer – The team felt more motivated and were empowered and trusted to have an input into their working environment.
Type of event: High impact
Customer Group – 70 Managers and Supervisors
Brief – Provide a high impact activity during a mid-season conference to focus senior managers on the concept of ‘global excellence’ – consistency of service delivery.
What we did – We worked with our client’s experienced in-house training department to provide a memorable two-hour indoor exercise with high visual impact to fully engage 70 people.
Customer Benefit – The activity supported the organisation’s messages and provided a change of pace, challenging individuals to consider their contribution to global excellence.
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Case Studies Indoors 
